FAQ





F.A.Q. (Frequently Asked Questions)

This section is created to answer some of the most commonly asked questions. If you have a question that has not been answered here, please contact us with your question.

Q. - Is my event date available?
  A. - Please refer to our Availability Calendar to see if your date is still available.
There are only so many cakes we can do each week. Once we reach that number
then we can accept no more cake orders.        

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Q. - How much are your cakes?
  A. - Because each custom cake is priced individually we ask that you contact us by phone for a price quote. We price our cakes by the serving and there are many different factors that determine the final price. (Number of Servings, Complexity of the Design, Man-Hours involved, etc.) Please view our "All about our cakes" section.

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Q. - How far in advance should I place a cake order?
  A. - We book up very quickly. So we encourage you to reserve your date as soon as you know that you will need a cake. Usually two weeks should work, but with us more time is better. Always give us a call to be safe and verify if a date is available.

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Q. - How do I order a cake?
  A. - Since we are a custom cake shop we book up very quickly. We do not have books for you to look in our shop. You can view cake photos on this website, on our Facebook page, etc. We only offer one FREE consultation on Wedding cake orders of 100 servings or more. All other cake orders must be placed via telephone. Please view our "All about our cakes" section for detailed ordering information. You can always call in and reserve any future available date with a $25.00 non-refundable deposit which will be applied to your cake order.          

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Q. - Do you offer consultations and tastings?
 A. - We offer consultations and tastings for wedding cake orders that feed 100 servings or more. An appointment is required. We requre a $25.00 non-refundable deposit to book a consultation with Sam. Consultations usually last 45 minutes to one hour. We have adequate seating for the Bride and two guests. Please contact us by phone to schedule your wedding consultation. Please view our "All about our cakes" section for more information.

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Q. - What is your payment policy?
  A. - CAKE ORDERS: A 50% non-refundable deposit is required to reserve your cake order; the remainder is due the day you pick up your order. (Wedding cakes must be paid in FULL 30 days prior to the wedding date.) Your order is not confirmed until we have received your non-refundable deposit and a response from the e-mail confirmation we will send you.

Payments can be made in cash, check or credit card (Visa, MasterCard, AMEX, & Discover).

If you cancel your cake order your deposit is not refundable. Your deposit was used to reserve your date and we have turned many other customers away.       

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Q. - Do you offer discounts?
  A. - Cake Discounts - From time to time we have special offers or ads running that will offer a discount on our cakes.

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Q. - Do you deliver?
  A. - Cakes - Delivery is available for wedding cakes of 100 servings or more and cakes that require on-site assembly.
We DO NOT SHIP cakes.
Delivery fees are calculated by distance traveled from Cabot, AR to your location.
Our minimum delivery fee is $45.00.
Birthday cakes and other custom cakes are generally not a problem for the customer to pickup and transport. Cakes by Sam, Inc. is not responsible for any damage to a cake transported by the customer once it leaves our property.

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Q. - Are you hiring?
  A. - We are not currently hiring any staff, interns, externs, unpaid grunts, or volunteers. Cakes by Sam, Inc. requires every hired employee to sign a non-compete clause that is binding for seven (7) years after employment ends.        

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Q. - Can I come watch you work?
  A. - We are a small very busy shop. Every cake is handcrafted with lots of love, care and detail. Due to our demanding work schedule and deadlines we do not have a lot of time for visitors or small talk. We do not have the time or resources for visitors. Please do not feel unloved or offended if you try to stop by and we do not let you in to visit. By APPOINTMENT ONLY means exactly that. We still love you!        

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Q. - I have a question about decorating / my school project / starting a bakery/decorating classes/ my life's purpose.
  A. - We really wish we had the time to answer every question that is asked of us in great personal detail. However, due to the work load and CRAZY number of
e-mails we get each day, that is simply not possible and we can not answer questions about these topics.

If you have a cake decorating technique question please check out the books "Cakewalk" by Margaret Braun, and "Cakes to Dream On" by Colette Peters.

The web forums at: www.sugarbuzz.us, www.wilton.com, and www.ices.org are wonderful cake related resources.        

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Q. - I have dietary restrictions. Can you bake a cake for me?
  A. - Since the majority of our cakes are regular sugar packed art creations we are not set up for baking "Sugar Free" or "Gluten Free" cakes.

Cakes by Sam, Inc. is not a certified Kosher establishment and is unable to produce parve cakes.        

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Q. - Do you ship cakes?
  A. - Sorry, though we get tons of requests to ship cakes to other states, it is just not possible. Please see our Decorator Network to locate a Decorator near you.  

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Q. - When placing an order online is my personal information secure?
  A. - Yes!  You are guaranteed the highest levels of encryption possible. All order information is encrypted and protected for access only by Cakes by Sam, Inc.. When you are on our order form you will see the yellow lock (shown on the right) at the bottom of your page, this tells you that your information is sent through a secure server and is being encrypted.

      

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Q. - What is your privacy policy? Will you sell my information?
  A. - Cakes by Sam, Inc. will not, now or in the future, sell, give away, or otherwise release to any third party any personal information you provide to us via this web site. We feel that your sense of security and privacy is of paramount importance, and we will do all we can to ensure that we do not breach that sense of trust.

We do, however, monitor the site traffic and analyze which pages are popular, which are not, what areas of the country or the world our traffic is coming from, and the like. Your movements within the site therefore are part of this analysis, but at no point in this analysis does your actual identity become known.

Your personal information remains on our secure server, accessible only to our employees for the purposes of fulfilling your order requests and customer service.

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